Replica-cheapbags offers a return policy for those customers who are not satisfied with their product. There a few guidelines that must be followed in order to make the return/exchange go smoothly. Please note, we do not offer refunds and can only offer our customers exchanges.
1. All returns must be alerted to Replica-cheapbags within 2. weeks of receiving them. You may notify us by e-mail (lucy@replica-cheapbags.com) All returns must come back to our company just as we shipped them to you. In other words, the products must be unused and in the original packaging that we providing upon shipping them to you.
2. If the return is not about the quality of the product and is just a basic return, a restocking fee does apply. Please not the restocking fee for handbags is 30 US and wallets are 10 USD.
3.If all procedures have been followed in a correct manner, our company will compensate customers for the return shipping cost and replace the defective product.
Defective Quality
If there is an issue with one of our products, our company requires that the customer take a photograph of the mentioned defects and give them to a customer representative. This procedure helps to insure us of the foresaid defect. Upon reviewing the product and agreeing with the customer, we will supply you with a Return Merchandise Agreement or an RMA number. If there are any returns that do not show a RMA number, they will not be accepted. The customer will be compensated for the return shipping costs and the product, if all terms are met. The quality of our products is very important to us, as we want all of our customers to feel like their product is as close to the real thing as possible. Our customer’s happiness is key to our success.
Steps to a Smooth Return
The Steps that will make your return process easy possible are as follows:
1. First, you will need to e-mail customer lucy@replica-cheapbags.com within the 3 days of receiving the product.
2. On this e-mail please include your full name, address, order NO. , bag's picture of damaged, the arrival date, and what items are being returned/exchanged.
3. As per our policy, and whatever the reason given by the client, we will not process any refund to clients after an order is shipped!Though, we are always doing our utmost to accommodate clients and handle exchanges on their request.
4. Customers must provide us with a tracking number of their return. Receiving your returned parcel，we will refund you the momey back.
PLEASE BE ADVISED
Notice:Please provide acctually picture of damaged items in this form,we will NOT accept the return case without proof.
As per our policy, and whatever the reason given by the client, we will not process any refund to clients after an order is shipped! Though, we are always doing our utmost to accommodate clients and handle exchanges on their request.
Would an order settled by credit card be canceled before its shipment, and if client requests a refund, we would do so but would apply a USD 50 charge for processing this refund. Indeed, those fees correspond to the charges applied to us by payment gateway for handling a refund.
Credit card payment will be refuned since we send email to tell you.The process refunded proceeded by the bank will take about 12-14 working days.The detail you can ask for your own bank.
Please keep in mind that you have purchased replicas, and not genuine bags! Although our replicas are 99.9 % similar to the originals, there are still some minor differences. Otherwise we would be advertising genuine bags!
